Telus technical support No Further a Mystery
Telus technical support No Further a Mystery
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and to the billing side, that’s more horrendous! Ordered a whole new telephone as my deal was up for renewal online was purported to get $one hundred credit history in no way showed up despatched the phone by means of mail the way in which they told me to copyright Write-up and received it. I bought a text message declaring they obtained it and my credit will be on my bill, but but my Monthly bill arrived and they continue to charge me for it. Once i identified as. They had the audacity to say which the telephone wasn’t the cellular phone they had been anticipating?! What other telephone could it are already? It was their mobile phone they sent me two decades back?! Together with the deliver it again software?! They instructed me they would take a look at it and email me back in no way bought an e mail. They named me again and we’re looking to say it was a technical trouble with my mobile phone precisely the same agent that is designed to have looked after me?
Professional was capable of walk me via my problem and aided pinpoint where by the trouble was happening and suggested me of an alternative so I could get my career completed. I so appreciated his aid and patience in walking me by means of the various situations. He followed up with facts on my following measures.
@Oleginza Wrote: I called Telus CS at eight.55AM Mountain time they usually hanged up on me, indicating that I really need to call in the course of "normal office hrs". Is that this for actual?
@chris14 I desired to apparent up some inaccurate information. We're going to restore TELUS owned downed lines at no charge. We will only get rid of the road entirely for building/renovation functions but there's a fee concerned. We sent you A non-public concept just in case you want to maneuver forward with possibly situation.
I had to Speak to CS these days with Chat and the Office I want to speak to is just obtainable by mobile phone. The CS on Chat arranged a contact back at an arranged time slot. When that department termed me afterwards I got anything sorted out.
I am requesting a transparent breakdown of my agreement, together with all relevant discount rates, and a good resolution to the problems I’ve seasoned. On top of that, I ask that somebody critique the call recordings to be aware of the bad treatment I gained from several agents.
I suppose I am just outdated, but I recall a time when you could possibly connect with a business, talk with a human devoid of sitting down on keep for hrs, and really get customer service. Thanks Telus for a wonderful customer expertise.
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Telus has messed up on my Invoice many moments inside the pastfew months. Just lately by charging me three occasions for the convey it back again which was by now returned. Then decided to go ahead and adjust three of my designs on their own. 1st agent I spoke to was wonderful and experimented with difficult to repair The problem. He even contacted loyalty to help you. They never ever known as. I made an effort to get in Telus customer service touch with myself and was keep for good so I hung up. Tried A further agent he mentioned he would transfer me to loyalty than proceeded to obtain upset simply because I would not let him to finish the call when he stated he couldn't transfer me.
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It transpired on Sunday that I experienced a terrible situation. But I was pleased to find out this Web-site labored on weekends. And Helen granted me enable, time, and persistence to solve the condition. I am so grateful I can not notify!
At the moment my cellular phone stopped connecting on the telus community. As a result it has taken me a 45 to sift through the ai gate keepers prompt's just to talk to a true individual, all though telus ai tries everything to not enable me to speak to a real person.
The TELUS workforce acknowledges that our perform spans quite a few Territories and Treaty regions and we are grateful for the standard Information Keepers and Elders who are with us currently, all those who have absent right before us and the youth that encourage us.
Yeah, I’m binding by a two 12 months agreement unfortunately, I’m only 4 months in, but I did get someplace. I suppose The manager Business identified as me now so I have a cellular phone conversation with him in an hour or so. We’ll see how that goes.